Emergency Repairs | Take Action And Be In Control

Property investors need to know that a tenant can arrange for a suitably qualified person to make emergency repairs to a rental property:

(1) if they are unable to notify the managing agent or nominated repairer of the need for emergency repairs or

(2) if they have given notice that emergency repairs are needed, but they are not made within a reasonable time by the landlord or agent.

What is an emergency repair?

• A blocked water service.
• A blocked or broken lavatory system.
• A serious roof leak.
• A gas leak.
• A dangerous electrical fault.
• Flooding or serious flood damage.
• Serious storm, fire or impact damage.
• Failure or breakdown of the gas, electricity, or water supply to premises.
• A failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating.
• A fault or damage that makes the premises unsafe or insecure.
• A fault or damage that is likely to injure a person, damage the property or unduly inconvenience a resident of the premises.
• A serious fault in a staircase, lift or another common area of the premises that unduly inconveniences a resident in gaining access to or using the premises.

You can be assured that when a tenant moves into a property, we clearly advise them that in case of an emergency, they are to contact our agency first and, if it is out of office hours, they are to contact the listed nominated repairers outlined within the Tenancy Agreement.

Therefore, if our agency contacts you regarding an emergency repair, it is important to take swift action to attend to the maintenance request so that we can make the decision regarding the repairs and not the tenant.